Website Privacy Policy

1. Information we collect

If you contact us by email, we may receive your name, email address, the contents of your message and any other information you choose to provide.

Providing information by email is voluntary. If you do not provide enough information about your enquiry, we may be unable to respond or assist.

When you use the Website, our hosting, content delivery and security providers may process limited technical information such as your IP address, browser or device type, requested pages, timestamps, referring page and diagnostic or security events. This information may be necessary to deliver, protect and maintain the Website.

The Website does not currently provide user accounts, purchases or an online contact form.

2. Cookies and analytics

The Website does not currently use non-essential cookies for advertising or cross-site tracking. Infrastructure providers may use essential technologies where necessary to deliver, secure or prevent abuse of the Website.

We do not currently use advertising analytics. If we introduce analytics or other non-essential tracking technologies, we will update this policy and provide notice or choices where required by applicable law.

3. How we use information

We may use information collected through the Website to:

• operate, maintain and secure the Website;
• respond to enquiries and manage related correspondence;
• identify technical problems or misuse;
• understand and improve Website performance;
• comply with legal obligations; and
• establish, exercise or defend legal claims.

We do not use contact enquiries for unrelated marketing unless you have separately chosen to receive it.

4. How we share information

We may disclose relevant information to service providers that support Website hosting, content delivery, security, email and analytics if enabled. We may also disclose information where required by law, to protect legal rights or safety, or in connection with a proposed or completed corporate transaction.

We do not sell or rent personal information collected through the Website.

5. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining security records, resolving disputes and meeting legal obligations. Retention periods may vary according to the nature of the information and why it is held.

6. International processing

LingFirst is based in Hong Kong. Our service providers may process information in Hong Kong or other locations where they operate. Privacy protections may differ between jurisdictions. We handle international processing and transfers as required by applicable law.

7. Data security

We use reasonable administrative, technical and organizational measures appropriate to the nature of the information we handle. No website, transmission method or storage system can be guaranteed to be completely secure.

8. Your rights

Depending on where you live, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction or objection, or to withdraw consent where processing is based on consent.

Individuals in Hong Kong may request access to and correction of their personal data, subject to the Personal Data (Privacy) Ordinance and applicable exceptions.

To make a privacy request, use the contact details in section 13 below. We may need to verify your identity before completing a request, and some rights may be limited by applicable law.

9. Children's privacy

The corporate Website is intended for a general audience and is not designed to collect personal information from children. If you believe a child has provided personal information through the Website, please contact us.

10. Third-party links

The Website may link to third-party websites and services, including the App Store and Google Play. Those services operate under their own terms and privacy practices. We encourage you to review their policies before providing information to them.

11. Product-specific privacy policies

LingFirst products may collect or process different information depending on their features. Where applicable, each product will provide its own privacy policy, which will govern that product's data practices. This Website Privacy Policy will continue to govern the corporate Website.

12. Changes to this policy

We may update this policy as the Website, our practices or applicable requirements change. We will post the revised version on this page and update the "Last updated" date.

13. Contact us

For privacy questions or requests: